Terms of Service

These Terms of Service form a binding agreement between Incld, trading as Incld (Incld, we, us), and the person or entity that accesses the website, dashboard, APIs, SDKs, or related services (you). If you use Incld for an organisation, you confirm that you have authority to bind it.

You must be at least 18 years old and legally capable of entering a contract. You may not use the service if applicable law prohibits you from doing so.

Incld provides hosted SaaS components, APIs, SDKs, dashboards, webhooks, queues, and related developer tooling. We may improve, replace, add, or discontinue features. Material reductions to a paid service will be notified where reasonably practicable.

Documentation describes intended behaviour but is not a warranty. Preview, beta, sandbox, and free features may change or be withdrawn and are provided as available.

Authentication is provided using WorkOS AuthKit. You are responsible for maintaining the security of your identity provider, account, API keys, signing secrets, callback endpoints, and authorised users. You must promptly notify us of suspected compromise.

You are responsible for actions taken through your account and for keeping account and billing information accurate. We may suspend access where necessary to protect the service, customers, or third parties.

You retain ownership of content, configuration, personal data, payloads, and other information submitted to Incld (Customer Data). You grant us and our subprocessors a limited, worldwide right to host, copy, transmit, and otherwise process Customer Data only to operate, secure, support, and improve the service and comply with law.

You are responsible for your application, end users, notices, consents, instructions, data accuracy, and lawful basis for sending Customer Data to Incld. Do not submit special-category, health, payment-card, government-identifier, or other highly sensitive data unless we have expressly agreed in writing that the service supports it.

Free allowances and paid component limits are described on the pricing page and in the dashboard. Usage is measured according to the applicable component meter. Attempts to avoid meters, quotas, or technical limits are prohibited.

Polar Software, Inc. acts as merchant of record and authorised reseller for paid purchases. The purchase transaction, payment method, taxes, invoice, and checkout are also governed by Polar's Buyer Terms and Privacy Policy. Incld remains the supplier and licensor of the product and is responsible for product access, support, and these Terms.

Paid subscriptions renew automatically until cancelled. Prices may change on reasonable advance notice, with changes ordinarily applying from a later renewal. Cancellation and refund rules are set out in our Billing, Cancellation & Refund Policy.

You must comply with the Acceptable Use Policy. We may investigate suspected abuse and remove, restrict, or suspend access where reasonably necessary. We will consider proportionality, urgency, legal obligations, and risks to others.

Incld and its licensors own the service, software, documentation, brand, and all related intellectual property other than Customer Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your subscription for your internal business and application-development purposes.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or attribution. This does not transfer ownership of Customer Data.

The service depends on providers including WorkOS, Polar, Fly.io, managed PostgreSQL, and optional integrations selected by you. Third-party services are governed by their own terms. We are not responsible for a third-party service outside our reasonable control, but we remain responsible for our obligations when using processors on our behalf.

Each party must protect the other's non-public business, technical, and security information using reasonable care and may use it only to perform or receive the service. This obligation does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source. Legally compelled disclosure is permitted with notice where lawful.

To the maximum extent permitted by law, the service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing excludes rights or guarantees that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or loss of profits, revenue, goodwill, or data. Incld's aggregate liability arising from the service is limited to the amount paid for the affected service during the 12 months before the event giving rise to liability, or USD 100 if you used only free services. These limits do not apply where prohibited by law or to fraud, wilful misconduct, breach of confidentiality, or infringement obligations.

You will defend and indemnify Incld against third-party claims arising from your application, Customer Data, unlawful instructions, breach of these Terms or the Acceptable Use Policy, or infringement caused by material you provide. We will promptly notify you and provide reasonable cooperation; you may not settle a claim in a way that admits fault or imposes obligations on us without consent.

You may stop using free services at any time and cancel paid subscriptions through the billing portal. We may suspend or terminate for material breach, non-payment, security risk, unlawful use, or where required by law. Except for urgent risks, we will ordinarily provide notice and a reasonable opportunity to cure.

After termination, your licence ends. We may delete Customer Data after a reasonable export and retention period, subject to legal, backup, fraud-prevention, and accounting requirements. Provisions intended to survive termination continue to apply.

We may update these Terms. Material changes will be notified through the service, by email, or on this page before taking effect where reasonably practicable. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws applicable to the Operator, excluding conflict-of-laws rules, subject to mandatory consumer rights and forums that cannot be excluded.

These Terms, incorporated policies, applicable order forms, and any signed DPA are the entire agreement for the service. Neither party may assign the agreement without consent, except in connection with a merger, reorganisation, sale of substantially all assets, or to an affiliate. Invalid provisions will be limited or removed without affecting the remainder. Failure to enforce a provision is not a waiver.

Questions about these Terms may be sent to [email protected].